Refund policy

Return & Replacement Policy: Amy Alcid Art

We stand by the quality and craftsmanship of every piece of artwork we sell. Your satisfaction is important to us, and we want you to love your new art!

We offer a 30-day return or replacement policy, which means you have 30 days after receiving your item to request a return or replacement.

Understanding Returns & Replacements

  • Quality Guarantee: If there are any defects with the canvas or the artwork's quality, we will happily send you a replacement.
  • Shipping Damage: In the unfortunate event that your artwork arrives damaged during shipping, please contact us immediately. We require photos of both the shipping container and the damaged artwork to process a replacement.
  • Unsatisfied with Your Artwork: If you are simply unsatisfied with your artwork for any reason, please contact us right away so we can discuss a solution. We handle these requests on a case-by-case basis, as our printing partner doesn't always require a physical return.

Damages & Defective Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, contact us at amyalcidart@gmail.com without delay. This allows us to evaluate the issue promptly and make it right for you.

Refunds

Refunds are processed on a case-by-case basis. Once we receive your email with the necessary images and information, we will contact you with a resolution. In most instances, a replacement artwork is shipped out.

How to Initiate a Return or Replacement

All inquiries for returns or replacements begin with an email.

Email Us: amyalcidart@gmail.com

Provide Information: In your email, please include the following:

  • High-quality images of the defective artwork and, if applicable, the damaged packaging.
  • The reason for your return or replacement request (e.g., defect, shipping damage, general dissatisfaction).
  • Your date of purchase.
  • Your purchase order number.

We will review your request and get back to you with the next steps.

If you have been approved for a refund or replacement and more than 15 business days have passed without a resolution, please contact us at amyalcidart@gmail.com.

For any questions regarding our return policy, please don't hesitate to reach out to us at amyalcidart@gmail.com.